Vertical Xcelerator IP Uživatelský manuál Strana 5

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Vertical Xcelerator IP
Xcelerator Desk Phone User Guide AccessLine 05-01-09
4
Placing a second call
While on a call, you may place that call on hold and make s second call. To do so:
1. Place the first call on hold by using the hold key or use the hold soft
key below the display
2. Press the down arrow to access a second line
3. Dial the 10-digit phone number or 3-digit extension number. You will be
connected to that party
You may switch between calls by using the up and down arrows and
using the resume soft key to connect to that call
Transferring Calls-
Note: The following instructions assume you are on a call.
Unsupervised (Blind) Call Transfer- Used when you have one OR two
calls on your phone.
1. Press TRANSFER key
2. Your caller will be placed on hold
3. When you hear the dial tone, dial the desired extension number or phone
number
4. Once the call has transferred, your line will hang up and the extension you
transferred to will ring and connect to your caller. Do not hang up the
phone until the line has disconnected.
Supervised (Announced) Call Transfer- Used when you have ONLY ONE
call on your phone.
1. Place the caller on hold by pressing the hold key
2. Press the down arrow
to access a second line
3. When you hear the dial tone, dial the desired extension number or phone
number you wish to transfer the call to.
4. Announce the call to the new party
5. To initiate the transfer, press TRANSFER key
6. Your line will hang up and the extension you transferred to will ring and
connect to your caller
Alternate Method for Transferring Calls-
This call transfer method is used when you want to transfer a call without tying up
two lines on your phone system. It uses the AccessLine network to transfer the
call instead of the phone system.
1. Receive a call on your Desk Phone
2. Touch #5 to start the transfer (this will place your caller on hold)
3. At the dial tone, enter the extension or phone number you want to transfer
the caller to
4. When the transfer party picks up the phone, touch #5 again.
5. All three of you will be connected.
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