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Station User GuideRelease 1.0November 2010

Contents TOC-4MBX IP Station User GuideTHIS PAGE INTENTIONALLY LEFT BLANK.Release 1.0November 2010

MBX IP Station User GuideChapter 1INTRODUCTIONGeneralYour telephone is connected to an advanced-technology, highly-versatile, fully-featured telecom s

Phones supported on the MBX IP 1-2Chapter 1: INTRODUCTIONMBX IP Station User GuidePhones supported on the MBX IPThe MBX IP system supports a variety o

Phones supported on the MBX IP 1-3Chapter 1: INTRODUCTIONMBX IP Station User GuideEdge 700 (digital)8/24-Button Keysets3 Soft KeysMessage Waiting Ligh

Phones supported on the MBX IP 1-4Chapter 1: INTRODUCTIONMBX IP Station User GuideSTSe (digital)24-Button Keyset3 Soft KeysMessage Waiting LightProgra

Phones supported on the MBX IP 1-5Chapter 1: INTRODUCTIONMBX IP Station User GuideTriad (digital)8/12/24-Button KeysetsMessage Waiting LightProgrammab

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MBX IP Station User GuideChapter 2BASIC CALL HANDLINGPlacing A CallInternal CallsYou can place calls to other stations in the system over the Intercom

External Calls 2-2Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideTo make a Voice Over announcement to a busy station:Dial #, after the Splash

External Calls 2-3Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideYour external calls may be subject to Call Time Restrictions, you will receiv

Release 1.0November 2010

External Calls 2-4Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideDisable dialing from your phoneYou can temporarily 'Lock' your phon

Using Directory 2-5Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideUsing DirectoryUsing Last Number Redial (LNR)The last number dialed on an ex

Using Directory 2-6Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideOnly an Attendant can assign System Speed Dial numbers.To place a call using

Using Directory 2-7Chapter 2: BASIC CALL HANDLINGMBX IP Station User Guide7. Press HOLD/SAVE,8. Enter the associated name if desired, using the Charac

Receiving Calls 2-8Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideReceiving CallsAnswering a Call while IdleThere are 3 basic types of incomin

Responding to a Call While Busy 2-9Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideResponding to a Call While BusyWhile you are busy on another

Using Answering Machine Emulation (AME) 2-10Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideUsing Answering Machine Emulation (AME)When a call

Differential Ring Signals 2-11Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideDifferential Ring SignalsWhen multiple phones in a small area rin

Answering Calls to Other Stations 2-12Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideAnswering Calls to Other StationsWhen nearby stations are

Forwarding Calls 2-13Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideForwarding CallsForwarding calls to another Station or Voice MailIncoming

Vertical Communications, Inc. reserves the right to revise this publication and to makechanges in content without notice.© 2010 by Vertical Communicat

Forwarding Calls 2-14Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideTo deactivate Call Forward, Remote:1. Lift the handset,2. Press the Fwd So

Forwarding Calls 2-15Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideForwarding callers to an LCD MessageUsing an MBX IP Phone, the system can

Forwarding Calls 2-16Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideTo program the Station Custom Message (00) at your station:1. Press TRANS/

Call Transfer 2-17Chapter 2: BASIC CALL HANDLINGMBX IP Station User GuideCall TransferSending a call to a different destinationYou can send an active

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MBX IP Station User GuideChapter 3SEND & RETRIEVE MESSAGESResponding to a Station Message Waiting IndicationAnother station can leave a Station Me

Getting Voice Mail Messages 3-2Chapter 3: SEND & RETRIEVE MESSAGESMBX IP Station User GuideGetting Voice Mail MessagesWhen callers are forwarded o

Sending and Receiving Short LCD Messages 3-3Chapter 3: SEND & RETRIEVE MESSAGESMBX IP Station User GuideTo access your Voice Mail Box from a Remot

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MBX IP Station User GuideChapter 4REMOTE SYSTEM ACCESSDirect Inward System Access (DISA)DISA (Direct Inward System Access) allows remote users to gain

REVISION HISTORYRelease Date Documentation Changes Page No.1.0 09-10 Initial Release --Disposal of your old appliance1. When the crossed-out wheeled b

Mobile Phone Extension 4-2Chapter 4: REMOTE SYSTEM ACCESSMBX IP Station User GuideTo place a call from the mobile extension using the MBX IP System:1.

MBX IP Station User GuideChapter 5MISC FEATURESAlarm/Door BellThe system can monitor external Alarm or Door Bell contacts:Alarm Monitor - should the e

Call Park 5-2Chapter 5: MISC FEATURESMBX IP Station User GuideCall ParkPlacing a call on Hold to PageA user may transfer an active CO/IP call to a spe

Call Log 5-3Chapter 5: MISC FEATURESMBX IP Station User GuideLog codes include: - Incoming call - Outgoing call - Missed callTo place a call using num

Call Log 5-4Chapter 5: MISC FEATURESMBX IP Station User GuideTo select a CO Code:1. From the Call Log, use the right Navigation key to advance to the

Conference Call 5-5Chapter 5: MISC FEATURESMBX IP Station User GuideConference CallJoining Multiple People in a ConferenceYou can establish a Conferen

Setting up a Conference Room 5-6Chapter 5: MISC FEATURESMBX IP Station User GuideSetting up a Conference RoomIn addition to establishing a Conference,

Hot Desk 5-7Chapter 5: MISC FEATURESMBX IP Station User GuideHot DeskMBX IP phones in the system may be assigned for Hot Desk operation. These Hot De

Push-To-Talk (PTT) Page 5-8Chapter 5: MISC FEATURESMBX IP Station User GuideTo make a page:1. Lift the handset,2. Dial the desired Page zone,3. If ass

System Voice Memo 5-9Chapter 5: MISC FEATURESMBX IP Station User GuideSystem Voice MemoThe integrated Voice Mail modules incorporate several Voice Mem

Important Safety InformationTo prevent unexpected danger or damage please read this information before installing or attempting to repair you phone. W

Two-Way Record 5-10Chapter 5: MISC FEATURESMBX IP Station User GuideTwo-Way RecordRecording a callYou may record an active external conversation in yo

MBX IP Station User GuideChapter 6PBX, CENTREX, & ISDN FEATURESAccess PBX or Centrex featuresThe MBX IP has been designed to operate with a host P

Using ISDN Supplementary Services 6-2Chapter 6: PBX, CENTREX, & ISDN FEATURESMBX IP Station User GuideUsing ISDN Supplementary ServicesISDN servic

MBX IP Station User GuideAppendix AFLEXIBLE NUMBERING PLANBasic NumberFeature Code NO NAME CODE1 Station Number 100-4xx2 CO Group Access Code 9, 801-8

Feature Code A-2Appendix A: FLEXIBLE NUMBERING PLANMBX IP Station User Guide16 External Page 548 17 Internal-External Page All 549 18 Call Forward

Feature Code A-3Appendix A: FLEXIBLE NUMBERING PLANMBX IP Station User Guide45 Unsupervised Conf Extend 5## 46 PTT Group Access 524 + (0-9,*) 0-9:

Feature Code A-4Appendix A: FLEXIBLE NUMBERING PLANMBX IP Station User Guide74 System Hold 560 75 Return Held CO 8** 76 Sys Memo 675 77 DISA Tone S

Feature Code A-5Appendix A: FLEXIBLE NUMBERING PLANMBX IP Station User Guide103 ACD Supervisor Agent State Check 894104 ACD Supervisor Silent Monito

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MBX IP Station User GuideAppendix BIP PHONE SETUPUsing the Display MenuThe Liquid Crystal Display (LCD) of the IP-8012 has three lines, and the IP-802

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Network Configuration B-2Appendix B: IP PHONE SETUPMBX IP Station User GuideNetwork ConfigurationThe User can review the current network configuration

Using a Bluetooth Wireless Headset (IP-8024 only) B-3Appendix B: IP PHONE SETUPMBX IP Station User GuideWhen using a Headset, the [SPEAKER] button con

Using a Bluetooth Wireless Headset (IP-8024 only) B-4Appendix B: IP PHONE SETUPMBX IP Station User Guide6. Press the NEXT Soft button,7. Press the OK

MBX IP Station User GuideContentsChapter 1 INTRODUCTIONGeneral - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1Fe

Contents TOC-2MBX IP Station User GuideChapter 4 REMOTE SYSTEM ACCESSDirect Inward System Access (DISA) - - - - - - - - - - - - - - - - - - - - 4-1Mob

Contents TOC-3MBX IP Station User GuideAppendix B IP PHONE SETUPUsing the Display Menu - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1P